Refund policy

Last Updated: 02 December 2025

Our products are crafted with precision and care, and we want you to be fully satisfied.

1. Return Window

India: 7 days

International: 14 days

Return window begins from the date of delivery.

2. Eligibility

Items must be:

Unused, unwashed, and in original condition

With original tags and packaging

3. Return Shipping Cost

Return shipping is paid by the customer.

4. Refund Method

Refunds are issued to your original payment method once the item passes quality check. It would be Credited in your bank account within 7 days.

5. Replacements

Replacements are allowed only for selected products, based on availability.

6. Damaged or Wrong Products

If you received a damaged or incorrect item:
Email hello@ascotlondon.com or Call us within 24–48 hours of delivery with images of the product.
Exchange and replacement delivery timeframe will be 7-10 days

7. Global Returns

For international returns, customer handles:

Return shipping

Any customs or import charges

8. Contact

For return requests:
hello@ascotlondon.com
Whatsapp: +91-7042727242
Reg. Address: WZ-101/51, Second Floor, Pankha Road, Mohan Nagar, South West Delhi - 110046